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Make reimbursement work for you

Setting up your automatic payment method

You can set-up your Payment Autopilot with multiple reimbursement methods. Select any previously saved payment method when completing and submitting your claims online to ensure your payment is sent to the most convenient place for you. We can even transfer the money directly to your bank account and we'll cover any fees!*

The easiest way to sign up for recurring reimbursement is online.

  1. Log in to your secure member website
  2. Click on the "Claims Center" tab at the top of the page
  3. Scroll down to the "Questions" section and click on "Your payment methods"
  4. Click "Submit new request"
  5. Make sure you fill out all of the details in the form
  6. Click "Submit" to save this Autopilot payment method for future use

If you haven't already, you can register in just a few steps by visiting and clicking "Register now" under the "Log in" section. You'll need to select your plan type, enter your name, date of birth and the number on your Member ID Card

Here for you

We're here to support you – on the phone, online, and on-the-go. You can learn more about the resources available to you using the interactive Virtual Benefits Assistant tool. It's on the homepage of your secure member website.

*Aetna International does not charge a fee for wire transfers (direct deposits); however, your financial institution may charge a processing fee to receive the transfer. You should verify any applicable fees with your financial institution.


Quick Links

Log in to your secure member website to find everything you need to navigate global health care.

Health insurance plans and programs are offered, underwritten, reinsured or administered by Aetna Health Insurance Company of Europe Limited, Aetna Life & Casualty (Bermuda) Ltd, Aetna Insurance (Singapore) Pte. Ltd or Aetna Life Insurance Company (Aetna) and its subsidiary companies and various global partners. Information is believed to be accurate as of the production date; however, it is subject to change.

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